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  3. Human-AI Collaboration in Knowledge Management and Organisational Learning Human-AI Collaboration in Knowledge Management and Organisational Learning

Human-AI Collaboration in Knowledge Management and Organisational Learning

AI-based Knowledge Management and Collaborative Learning

Brief information

School:

Business

Status:

Ongoing

Period:

01.01.2025 - 31.08.2026

Overview

The launch of ChatGPT in November 2022 marked a milestone in the accessibility of generative AI, enabling conversational interactions. Extensively tested by millions, its impact on Knowledge Management (KM) and Organizational Learning (OL) is widely debated. Generative AI (GenAI) has transformative potential in automating tasks, delivering innovative services, and generating insights. However, challenges such as content reliability, data quality, human oversight, and ethics persist. This project explores the interplay between GenAI, people, and processes in KM and OL within knowledge- and research-intensive firms (KIFs), aiming to develop concepts, recommendations, and tools for effective integration. The rapid pace of GenAI development leaves many companies, including large corporations, grappling with uncertainty about tools, providers, and compliance with strategies and regulations. Decision-makers often rely on limited options, like Microsoft, due to a lack of expertise. The project plans (1) a literature review of recent research, (2) refining research questions and company sampling, (3) case studies with potential Innosuisse partners to identify support needs, acceptance factors, and learning-promoting tools, and (4) building a network for a 2025 Innosuisse project application.

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Facts

Type of project

Forschung

Internal organisations involved
  • CC Business Development, Leadership and HR (IBR UFP)
Funding
  • IDN Carte Blanche Interdisziplinarität
UN Sustainable Development Goals
Among other things, this project contributes to the attainment of the following UN Sustainable Development Goals (SDGs):
  • SDG 4: Quality Education
    Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all
  • SDG 9: Industry, Innovation and Infrastructure
    Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation
  • SDG 10: Reduced Inequalitites
    SDG 10: Reduced Inequalitites Reduce inequality within and among countries
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Persons involved: internal

Project manager
  • Stephanie Kaudela-Baum
Member of project team
  • Zorica Dragic

Brief information

School:

Business

Status:

Ongoing

Period:

01/01/2025 - 08/31/2026

Project Head

Prof. Dr. Stephanie Kaudela-Baum

Co-Head of CC Business Development, Leadership, and HR

+41 41 228 99 72

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Lucerne University of Applied Sciences and Arts


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info@hslu.ch

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