Using AI in Customer Support
Building leading-edge customer support: How do AI, voice bots and automated processes transform interactions between companies and clients? What is the role of synthetic personas, intelligent assistance systems and AI-supported service processes in the customer journey of tomorrow? Together, we will investigate the latest AI-related developments and areas of application in customer support, from voice bots to process automation to data-based customer interactions. The focus is on practical examples, chances, limitations, and the question of how companies can make customer experiences more efficient, personal and scalable. With Dr Andreas Lucco.