Biography
Professional experience and mandates
- since 2022: Co Lead CAS Business Excellence & Lecturer, Lucerne University of Applied Sciences and Arts
- since 2021: Senior Customer Experience & Brand Management Expert (various mandates)
- 2019-2020: Executive Director, Senior CX Specialist, Bank Vontobel AG
- 2016-2019: Director, Expert Customer & Brand Experience, Stimmt AG
- 2010-2019: Lecturer in Marketing, University of St. Gallen
- 2010-2016: Managing Director, Head Consulting & Executive Education, Institute for Customer Insight at the University of St. Gallen (ICI-HSG)
- 2006-2010: Team Head Marketing Private Banking Switzerland & Senior Project Manager Business Development, Credit Suisse AG
- 2001-2005: Project Manager & PhD candidate at the Institute for Marketing & Retail at the University of St. Gallen (IMH-HSG)
Studies and further education
- Dr. oec. HSG, University of St. Gallen (Focus: Marketing Innovation Management)
- Dipl.-Kfm., Freie Universität Berlin (Focus: Marketing, Strategy & Banking)
- CAS in Learning & Teaching in Higher Education, University of St. Gallen
- Professional banker education, Landesbank Berlin AG