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  1. Research Research
  2. VA-People, Experiences, Practices, Routines (VA-PEPR) VA-People, Experiences, Practices, Routines (VA-PEPR)

VA-People, Experiences, Practices, Routines (VA-PEPR)

How do we live in the (omni-) presence of voice assistants? How do they become part of our daily lives and how do we engage, experience, and interact with them? The VA PEPR projects looks into how voice assistants change our practices and routines in the home.

Brief information

School:

Art and Design

Status:

Ongoing

Period:

01.01.2020 - 31.12.2023

Overview

Siri, Alexa & Co. have conquered living rooms, bedrooms and offices via so-called intelligent loudspeakers like Amazon Echo or Google Home. More and more people use the voice-controlled devices to play music, make searches or control smart home devices. Yet few are aware of the impact the Internet of Things, which includes language assistants, has had on their lives. At the same time, many people are generally concerned that their privacy is threatened by increasing surveillance possibilities. The VA PEPR project (Voice assistants, people, experiences, practices and routines) aims to raise awareness of the social, societal and ethical implications of language assistants and to propose innovative design solutions.

The project aims to provide new insights into how people deal with the challenges posed by the increasing invasion of privacy by language assistants. To this end, VA PEPR investigates how these affect everyday patterns of action and routines as well as the interaction and social relationships between the members of a household. By focusing on the home environment, user experience and ethical issues, the project aims to contribute to a deeper understanding of this new technology. The scientific results are translated into guidelines and recommendations for the development, design and use of language assistants. The results should also provide information on questions of legal regulation.

The few surveys on the use of language assistants in Switzerland have been carried out by consultants or technology companies and primarily look at the topic from a business perspective. Knowledge about the use of language assistants in the home environment is largely lacking.

The interdisciplinary four-year project is funded by the SNF Sinergia Program.  Co-ordinated by Dr. Sabine Junginger (HSLU Art & Design) and co-led by Dr. Ulrich Reimer (OST), Dr. Jens Meissner (HSLU Business) and Dr. Jon Rogers (University of Northumbria), the project team includes researchers with expertise in human-centred design, human-computer interaction, home automation, digital services, ambient assisted living, computer science, behavioural economics, socio-informatics, Open IoT, and health. Its aim are to generate novel insights into the emerging issues associated with VA use in Switzerland and beyond. It will advance the state of the art through its focus on the domestic set-up, user experience, and ethical issues. The scientific findings will be translated into guidance for users, developers, designers and service providers in business and industry. In collaboration with the Mozilla Foundation, the research team will continuously share and discuss its findings with an international community of experts. 

For more information, please visit our project website: https://sites.hslu.ch/va-pepr/en/

Retreat Neubad_
Retreat Neubad_Herz- und Nierenprüfung - heart and liver examination, © Raisa Durandi
Retreat Neubad_Wo steckt Alexa? - Where is Alexa?, © Raisa Durandi
Retreat Neubad_Gruppenfoto - Group photo, © Raisa Durandi
Retreat Neubad_Inhaltl. Untersuchung - Examination, © Raisa Durandi
Retreat Neubad_Künstl. Intervention - Artistic intervention, © Raisa Durandi
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Facts

Type of project

Forschung

Internal organisations involved
  • CC Management & Law
  • CC Design & Management
  • Institute of Social Pedagogy and Education
  • Social Inf. Culture & Coll. SICC aF&E
External project partner
  • Northumbria University Newcastle
  • OST Ostschweizer Fachhochschule
Funding
  • SNF-HSLU als Hauptgesuchsteller/in
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Links

  • Mozilla

  • Mozillians

  • internet of things

  • Blog Design & Management

  • Projektwebseite

  • Projektwebseite VA-PEPR

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Persons involved: internal

Project manager
  • Sabine Junginger
Project Co-Head
  • Jens O. Meissner
Member of project team
  • Aysun Aytac
  • Michael Doerk
  • Ute Klotz
  • Minh-Nguyet Le
  • Vivien Luong
  • Jens O. Meissner
  • Bettina Minder
  • Michelle Murri
  • Paola Pierri
  • Aurelio Todisco
  • Patricia Wolf
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Persons involved: external

External Project Co-Head
  • Ulrich Reimer (ulrich.reimer@ost.ch)
  • Jon Rogers (jon.rogers@northumbria.ac.uk)
External member of project team
  • Matthias Baldauf (matthias.baldauf@ost.ch)
  • Edith Maier (edith.maier@ost.ch)
  • Melanie Rickenmann (melanie.rickenmann@ost.ch)
  • Beat Toedtli (beat.toedtli@ost.ch)
  • Tom Ulmer (tom.ulmer@ost.ch)

Publications

  • Article, review; peer reviewed (2)

    • Minder Schade, Bettina; Wolf, Patricia; Baldauf, Matthias & Verma, Surabhi (19.04.2023). Voice assistants in private households: a conceptual framework for future research in an interdisciplinary field. Springer Journal, Humanities and Social Sciences Communications, 2023(10), 173. doi: https://doi.org/10.1057/s41599-023-01615-z

    • Shorter, Mike; Minder, Bettina; Rogers, Jon; Baldauf, Matthias; Todisco, Aurelio; Junginger, Sabine; Aytaç, Aysun & Wolf, Patricia (2022). Materialising the Immaterial: Provotyping to Explore Voice Assistant Complexities. DIS '22 - Proceedings of the 2022 ACM Designing Interactive Systems Conference: Digital Wellbeing 2022, 2022, 1512-1524. doi: 10.1145/3532106.3533519

  • Other publication formats (1)

    • Klotz, Ute & Minder Schade, Bettina (01.11.2021). Design fiction: playful un-learning and acting creatively together (Workshop).

  • Presentation (conference/report/lectures) (2)

    • Klotz, Ute (28.06.2022). Alexa says: "I am sorry, but I don't know that" – On dealing with voice assistants in everyday life. Talk / Presentation. Advatera – Network for Digital, Marketing and Communication Managers. Corporate & Internal Communications & Digital Workplace Switzerland, Lucerne.

    • Meissner, Jens O.; Minder, Bettina; Klotz, Ute; Todisco, Aurelio; Murri, Michelle; Junginger, Sabine; Wolf, Patricia; Aytac, Aysun; Baldauf, Matthias; Tödtli, Beat; Rogers, Jon; Shorter, Mike; Doerk, Michael & Ulmer, Tom (15.06.2022). Voice Assistant Use: Challenges for the Home Office Work Context. EURAM 2022: Leading the Digital Transformation, Zürich.

Brief information

School:

Art and Design

Status:

Ongoing

Period:

01/01/2020 - 12/31/2023

Project Head

Prof. Dr. Sabine Junginger

Head of the Competence Center for Design and Management

+41 41 248 61 35

Show email

Project Co-Head

Prof. Dr. Jens O. Meissner

Lecturer

+41 41 228 99 40

Show email

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