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Lucerne University of Applied Sciences and Arts Lucerne University of Applied Sciences and Arts
Research Research
Research and Services Projects Research and Services Projects
Service Excellence in Tourism Service Excellence in Tourism

Service Excellence in Tourism

Adaption of the Service Excellence Model from Retailing into Tourism

Overview

Adaption of the Service Excellence Model from Retailing into Tourism

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Facts

Type of project

Forschung

Internal organisations involved

CC Tourismus

Funding

Forschungsfinanzierung strategisch

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Persons involved: internal

Project manager

Urs Wagenseil

Member of project team

Carolin Geyer

Project Head

Prof. Urs Wagenseil

Head of the Competence Center for Tourism

+41 41 228 99 24