Experiences in the Making
Services are continuously co-created and regenerated by the people who participate in their design, provision, and use. We learn about elements that ‘make’ a service and values that frame people’s expectations, experiences, and interactions.
Designing with People
Relationships between organizations and individuals are established and lived through service encounters and touchpoints. We learn about meaningful engagements and inclusion of people in multistakeholder contexts that require leadership skills and competencies in interdisciplinary and transdisciplinary co-design and co-creation.
Serving Government, Society, and Business
In this section, we explore the social functions of service quality and business models that support sustainable organizations. We work with multi-perspective value propositions and understand how scaling works on a micro, mezzo, and macro level. This includes insights into how services link to policymaking and policy implementation.
Focus modules
Focus modules are 20 short 2 day classes and workshops covering a wide range of subjects from research, design, futures, services, interactions, and sustainability. You can select 6 of these per semester, part time students select 3 per semester.
Project modules
Project modules focus on project-based learning directed to your own or a collaborative thesis. It includes weekly coaching sessions, introductions into thesis preparation courses, and various design workshops with external partners, foundations, and companies.
Lab modules
Lab modules are optional workshops focusing on material research, phygital (tangible and electronic) prototyping, dirty prototyping (fast, agile, across various media) and video storytelling etc.